Terms of service

Terms & Conditions

Last Updated: 18.01.2026

Welcome to Seventeen Designs. By purchasing our e-design services or digital products, you agree to the following Terms & Conditions. Please read them carefully.

1. Services Provided

Seventeen Designs provides virtual interior design services delivered online, including design recommendations, mood boards, product sourcing guidance, styling advice, and related digital deliverables.

We offer virtual services internationally. All documents and communication are provided in English. Colour specifications are based on Dulux Paints (Australia/NZ) and regional availability may vary.

2. Advice Disclaimer

Our design services provide general recommendations based on design principles and aesthetic considerations. These recommendations are for informational and inspirational purposes only and do not replace professional advice from licensed trades and consultants such as architects, structural engineers, electricians, plumbers, or builders.

Clients are responsible for consulting qualified professionals before undertaking any:

  • structural modifications
  • electrical or plumbing changes
  • load-bearing wall alterations
  • construction or renovation work

Seventeen Designs is not liable for issues arising from implementation of design recommendations without appropriate professional consultation.

International Clients Disclaimer
International clients acknowledge that products, paint colours, or suppliers referenced may not be available in their region. It is the client’s responsibility to source suitable local alternatives. Seventeen Designs is not responsible for product availability, colour matching variation, shipping constraints, or local compliance requirements.

3. Payment Policy

  • Full payment is required prior to commencement of services.
  • Prices are listed in AUD unless otherwise stated.
  • Payments are processed securely via our website checkout provider.

4. Refunds & Cancellations (Australian Consumer Law)

Seventeen Designs does not offer change-of-mind refunds for digital products, downloadable items, or services once work has commenced or materials have been delivered.

However, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Where a refund is required under ACL, Seventeen Designs will comply with these legal obligations.

5. Gift Cards

  • Digital Only: All gift cards issued by Seventeen Designs are digital and will be delivered via email. No physical gift cards will be provided.
  • Expiration & Usage: Gift cards are valid for 5 years from the date of purchase and can be used for eligible Seventeen Designs services and digital products (unless otherwise stated).
  • Non-Refundable: Gift cards are non-refundable and non-exchangeable for cash, except where required by law.
  • Lost or Stolen Cards: Seventeen Designs is not responsible for lost, stolen, or misused gift cards. Treat them like cash and store them securely.
  • Acceptance of Terms: By purchasing a gift card, you acknowledge that you have read, understood, and agreed to these terms.

6. Digital Product Downloads

Digital products (such as e-books, workbooks, templates, and guides) are delivered via a secure download link sent to the email address provided at checkout.

By purchasing a digital product from Seventeen Designs, you acknowledge and agree to the following:

  • Download links are valid for 7 days from the date of purchase.
  • Each file may have a limited number of download attempts to ensure fair access and prevent misuse.
  • It is the customer’s responsibility to download and securely store the file within this timeframe.
  • Expired or unused download links may not be reissued.
  • All digital products are intended for personal use only and may not be shared, redistributed, or resold.

No Change-of-Mind Refunds
Due to the nature of digital products, we do not offer refunds for change of mind once the file has been delivered or accessed, except where required under ACL.

7. Service Deliverables (Signature Guide / Proposals / Concepts / Documents)

Any documents provided as part of a service (including Signature Guides, proposals, mood boards, sourcing lists, and design files) are for the client’s personal use only.

By purchasing a service from Seventeen Designs, you agree to the following:

  • All documents are for personal use only and must not be shared, copied, resold, or redistributed.
  • These digital files are delivered via email and/or download link after purchase.
  • It is the client’s responsibility to download and save these files within the stated timeframe.
  • Files may be provided in PDF or view-only formats depending on the content.
  • Downloads may be limited and may expire after 7 days. Unused or expired links may not be reissued.
  • These files are included as part of your service.

8. Client Proposals

Client proposals are custom-created documents based on the information provided by the client and are delivered via email as part of the service process.

  • Proposals are not available for download or reuse outside of their intended project.
  • Proposals are the intellectual property of Seventeen Designs and/or its related entities and may be provided in view-only or locked format to preserve the design and content.
  • Proposal delivery timelines may vary depending on the service selected and will be communicated upon purchase. Delivery typically takes 2–6 weeks, depending on the complexity of the project. This timeframe may vary due to external factors such as client response times, service volume, or supplier delays.

9. Client Responsibilities

Clients are responsible for providing accurate measurements, photos, and details of their space. Seventeen Designs is not liable for design issues resulting from incorrect or incomplete information provided by the client.

9.1 Client Questionnaire Requirement (Required to Commence)

To activate your service and begin your design project, you must complete the required Client Questionnaire and Client Acknowledgement (where applicable). These are sent via email after purchase.

9.2 Questionnaire Deadline

The Client Questionnaire must be submitted within 14 days of purchase to activate your project and secure your project timeline.

If the questionnaire is not submitted within 14 days:

  • your project will be placed on hold
  • your service will not commence until onboarding requirements are received

9.3 Project Start Timeframe

Once the Client Questionnaire is received, Seventeen Designs will commence your project within 7 days, subject to availability and business operating hours.

9.4 Reactivation Fee

If a project has been placed on hold due to incomplete onboarding information and you wish to resume, a $75 reactivation fee applies to recommence work and re-enter scheduling.

9.5 Project Expiry

If a project remains inactive for 6 months from the original purchase date, it will be considered expired and removed from our active service queue. A new service must be purchased to restart the design process.

This policy protects service availability and scheduling integrity for active clients.

10. Modifications & Revisions

Each service package includes a specified number of revisions, as outlined in the package description. Additional revisions, scope changes, or requests outside the agreed deliverables may incur additional fees.

11. Intellectual Property & Usage

All design concepts, mood boards, style guides, documents, templates, and deliverables provided through Seventeen Designs are protected intellectual property and are owned by Seventeen Designs and/or its related entities and licensors.

Seventeen Designs is authorised to license and supply these materials to clients for personal use only. Clients may not:

  • resell
  • distribute
  • share
  • reproduce
  • claim ownership of the content

Seventeen Designs (and its related entities) reserves the right to use completed work (including concepts and final designs) for portfolio, marketing, and promotional purposes unless the client requests confidentiality in writing prior to delivery.

12. Limitation of Liability

To the maximum extent permitted by law, Seventeen Designs is not liable for indirect or consequential loss arising from use of services or implementation of recommendations.

Nothing in these Terms limits your rights under the Australian Consumer Law.

International clients may purchase digital-only services. By proceeding with a service purchase, international clients agree they are receiving digital advice only and are responsible for the local implementation and interpretation of that advice.

13. Indemnity

You agree to indemnify and hold harmless Seventeen Designs from claims or losses arising from misuse of materials, unauthorised sharing of digital products, or implementation of design advice without appropriate professional consultation.

14. Force Majeure

Seventeen Designs shall not be held liable for any failure or delay in performing services due to circumstances beyond its control, including but not limited to natural disasters, internet failures, pandemics, governmental restrictions, or supplier disruptions.

15. Acceptance of Terms

By purchasing any product or service from Seventeen Designs (including digital products, eBooks, and design services), the client acknowledges that they have read, understood, and agreed to these Terms and Conditions.

16. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia. Disputes will be addressed via good-faith negotiation and, where required, mediation prior to legal escalation.

17. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:
✉ Email: info@seventeendesigns.com.au
🌐 Website: seventeendesigns.com.au